Manager - Business Analyst

As a Manager - Business Analyst at Prudential Health India (PHI), your role will be crucial in managing health & wellness business requirements and their implementation in active collaboration with functional representatives. You will be responsible for soliciting, developing, and validating business requirement documentation through a clear understanding of as-is vs to-be processes. It will be your duty to lead brainstorming sessions with key stakeholders to ensure that business requirements and opportunities are comprehensively accounted for while creating delightful experiences. Additionally, you will develop an in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects. Your responsibilities will also include performing process impact analysis across various platforms, designing business process flows, and facilitating discussions with stakeholders to gather feedback and ensure proposed improvements align with business process objectives. Qualifications Required: - End-to-end knowledge of health insurance products, operations processes, and technology systems. - Ability to convert high-level processes into detailed business requirement documents. - Proven track record of end-to-end implementation and delivery of significant insurance systems. - Expertise in designing wireframes, UX flows, and customer journey maps, conducting usability testing, and incorporating feedback into implementations. - Strong interpersonal skills and ability to collaborate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams. - Effective communicator with the ability to present strategies and persuade stakeholders. - Hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools. If you are someone who has built best-in-class processes from scratch, is passionate about consumer behavior and culture, enjoys spending time with customers to understand their needs, and likes working in a collaborative culture, then this role could be the perfect fit for you. You should also be willing to take full responsibility for your team's output, think wing-to-wing across the organization, and be enthusiastic about leveraging digital tools to enhance customer experience. Location: Mumbai,