Manager-Back Office-New Business

EXL

1 - 5 years

3 - 7 Lacs

pune

Posted:15 hours ago| Platform:

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Skills Required

analytical skills compliance accounting focus workflow back office processing customer service management operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

To lead delivery team execute as per SLAs for a back-office process. Review reports periodically, ensures month end/quarter end timelines targets are met. Monitor improve delivery per operational metrics. Manage client communication proactively. Excellent knowledge of end-to-end New Business processes in Life Annuities domain

Good analytical skills
Profound knowledge of New Business processes in Life Annuities
Good accounting skills
Committed to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards
Ability to prioritize multi-task
Exhibits meticulous attention to detail
Excellent problem solving analytical skills
Act as liaison between team members and management bring issues/concerns to management
Any certification in insurance/LOMA, etc. preferred

To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements
Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
To handle any client escalation w.r.t. any operational issue.
To ensure proper documentation of workflow of all activities related to all the clients.
Building SOP Process map preparation skills within team to have strong documentation
To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities
Should be able to understand anticipate clients business needs, concerns issues, and be able to proactively resolve the same
Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations
To coach team members, identifies development areas and helps the individuals to improve their performance enhance their potential
Assigning daily tasks, responsibilities accordance to annual goal form
To create an internal environment where client is the focus of the business through appropriate communication, recognition and rewards
Encourages demonstrates respect for others in a team and inculcate the same culture across the team members
To keep oneself abreast of all the updates applicable to policies / regulations / compliances applicable to the function/organizational and client
To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
Review compliance adherence on a regular basis

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