Manager / Assistant Manager Branch Operations - Pipeline

Hsbc

3 - 8 years

14 - 16 Lacs

ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

interpersonal skills assistant manager branch operations excel process efficiency mutual funds banking customer service asset management investment management premier banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

To ensure timely and error free reporting of transactions received at the Investor Service Centre.
Manage customer communication effectively in order to have timely resolution
Excel in distribution services & investor services with special focus on corporate customers
Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
Explore and process efficiency suggestions and contribute to achieve customer delight
Comply with applicable regulatory requirements on qualifications required for the job profile
Contribute to the knowledge management initiative of the customer service team.
Contribution to recruitments / contingency / leave planning
Ensure compliance to the process manual and FIM
Excel in the monthly reporting process

Requirements

Good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
The inclination to work in a client facing role, with a bent of mind for service
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage
NISM certification

Additional Information

As per the RBI mandated Capacity Building Certification Requirement for Bank, this role requires the candidate to have the required certification / equivalent qualification before the selection for the above role. Refer to RBI Mandated Capacity Building Policy on HR Direct.

The GCB 6 or GCB 7 will be offered depending on the selected candidates skill and relevant experience

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