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Manager - Applications Support

0 years

0 Lacs

pune maharashtra india

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

support monitoring management service middleware server oracle websphere iis apache sql analysis design communication audit

Work Mode

On-site

Job Type

Full Time

Job Description

Key Performance Area

  • Application support & bug resolution
  • Application availability to business
  • Application Enhancement
  • Effort and Commercial negotiation
  • Daily / weekly / monthly reports
  • Monitoring automated job & batch processes
  • Keeping the sops & documentations updated
  • Vendor Management

Role Profile/Job Responsibilities

  • To ensure that the issues/ service requests are closed within the TAT
  • Incident and problem management
  • To participate and perform UAT/SIT
  • To plan and execute DR drills for the business applications
  • To able to prepare, execute and monitor SOPs
  • Vendor liaison & SLA Required :
  • LMS Applications preferably Pennant.
  • Web based applications / middleware/integration
  • Application server like oracle IAS, Websphere, IIS, Apache tomcat.
  • Databases like Oracle, MS SQL, MY SQL, Postgres (preferred)
  • Project Management
  • BFSI functional domain knowledge, business process study & analysis, solutions design, projects definition, Execution & implementation
  • Strong written communication skills
  • Able to work effectively under pressure and frequently changing priorities
  • Adherence to audit, process & compliance.
(ref:hirist.tech)

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