Manager After-Sales Service & Repairs (Electronics)

You will be joining IZI, a pioneering Indian consumer tech brand that provides a one-stop solution for all tech needs with a focus on innovation, user-centric design, and quality. With a vast global partner base and millions of satisfied customers, we offer a diverse product portfolio for various user segments. As a full-time Manager for After-Sales Service & Repairs (Electronics) at IZI in Bhopal, your responsibilities will include overseeing after-sales service operations, managing repair processes, and ensuring customer satisfaction. You will be coordinating with service teams, monitoring repair logs, handling customer queries, maintaining service parts inventory, and implementing quality control measures. It is essential to manage and train service personnel to enhance efficiency and service quality. To excel in this role, you should have experience in after-sales service management and repair processes within the electronics industry. Strong leadership, team management, customer service, and communication skills are crucial. Knowledge of inventory management, quality control measures, and technical skills in electronics repair and troubleshooting are required. A Bachelor's degree in Electronics, Engineering, or a related field is preferred. Experience with service management software would be a plus. Problem-solving skills and attention to detail are also essential for this position. If you are passionate about delivering exceptional after-sales service experiences and have the necessary qualifications, we invite you to join us at IZI in Bhopal to unleash the explorer within and contribute to our mission of designing not just gadgets, but experiences.,