Manager

Job Summary:

Manager Employee Benefits

Key Responsibilities:

1. Client Relationship & Account Management:

• Act as the primary point of contact for assigned corporate clients.
• Build and maintain strong relationships with HR and employee stakeholders.
• Conduct regular review meetings with clients to understand needs, resolve issues, and offer strategic advice.
• Support renewals and policy upgrades through proactive communication and data insights.

2. Employee Communication & Support:

• Address employee queries and provide resolution related to group insurance policies, claims, endorsements, and benefit structure.
• Conduct employee awareness sessions on policies and claims processes.
• Manage escalations effectively and ensure timely resolution.

3. Insurance Operations & Coordination:

• Liaise with insurers and TPAs for smooth issuance, endorsements, claims processing, and reconciliation.
• Ensure timely policy endorsements, addition/deletion of members, and coverage changes.
• Track claims and coordinate for claim settlements and documentation.

4. Data Management & Reporting:

• Prepare and manage CD (Claim Details) statements, endorsement summaries, claim trackers, and MIS reports.
• Create and maintain dashboards for internal and client reporting.
• Analyze data to identify trends and provide actionable insights.

5. Internal Coordination & Compliance:

• Coordinate with internal teams for data collection, report generation, and service delivery.
• Ensure all processes comply with IRDAI regulations and internal quality standards.

Qualifications & Skills:

• Graduate/post-graduate in any discipline (MBA/PGDM preferred).
• 5-7 years of experience in employee benefits management, with at least 2-3 years in an insurance brokerage setup.
• Strong understanding of group health insurance, claims process, and TPA functioning.
• Proficiency in MS Excel, PowerPoint, and dashboard tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle data-driven discussions with HR and insurance partners.