Management Trainee | Order Management | Reputed MNC | Hyderabad Onsite

Company:

Joining date- September (IMMEDIATE JOINERS ONLY)

Work Mode:

SALARY- UPTO 6.5 LPA

NIGHT SHIFTS (Cab facilities available)

MUST HAVE SKILLS- credit Memo Processing, Order Management, Order Processing, Order Fulfillment, Sales Order Entry, Sales Order Management, Purchase Order Management, Order Tracking, Order Lifecycle Management, shipment tracking, Replacement and related activities

Role Overview

We're hiring Customer Relations MT/Assistant Manager to lead customer support operations, manage a team, and ensure smooth handling of sales orders, invoicing, returns, logistics, and post-sales support. This role requires strong communication, leadership, and process management skills to deliver excellent client satisfaction.

Key Responsibilities

• Manage customer/sales requests via emails and calls.
• Provide quick solutions for contracts, order status, billing corrections, returns, and refunds.
• Coordinate with internal teams, carriers, vendors, and logistics for order fulfillment and delivery updates.
• Track end-to-end order status and share real-time updates with customers.
• Ensure SLA/KPI compliance, daily TAT, and accuracy targets.
• Handle team management: hiring, onboarding, coaching, reviews, and performance monitoring.
• Act as the contact point for clients and internal stakeholders.
• Support workload allocation, provide training, and guide new joiners.
• Drive continuous improvement in customer relations processes.
  

Qualifications Minimum

• Bachelors degree.
• Experience in Order Management / Customer Relations / Quoting & Contracting.
• Background in services or hi-tech industry.
• Process/domain knowledge:
• Order Management (entry/amendment)
• Quote-to-Cash process
• Pre-sales & Post-sales support
• Logistics, Returns, Material & Vendor Management, Contract Management
  

Preferred Skills

• Diploma/PG in Supply Chain / Sourcing Management.
• Excellent communication and customer engagement skills.
• Knowledge of Oracle, SAP, ServiceNow.
• Strong skills in planning, problem-solving, teamwork, and flexibility.
• Ability to coach, mentor, and lead teams with professionalism.
  

If you have relevant experience, drop your cv at 8240558147 (no calls please) mentioning "Applying for MT role_Hyderabad"

LOOKING ONLY FOR IMMEDIATE JOINERS!