Managed Services Analyst

Job Description

Position Overview: The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG). Key Responsibilities Conduct analysis of information identified to ensure adherence to Diligent guidelines with respect to the type of Managed Services investigative product to which it applies, including regulatory compliance and other specific analysis which may be tasked. Conduct online research using various open source, publicly available sources in support of investigative and intelligence cases undertaken for our clients to include review and adjudication of Global Database Check and Media Monitor results. Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, as directed by Diligent supervisors and/or management personnel. Upon assignment, complete administrative tasks for specific Client projects ensuring quality in all deliverables. Required Experience/Skills: Bachelor s degree or equivalent business experience with required skills preferred. 0-3 years experience required Fluent in English and any other language is good to have Superior attention to detail in reviewing data. Able to work independently with analytical focus. Demonstrated good business judgement based on thorough research. Demonstrated ability to manage workflow to goals and timetables. Preferred Experience/Skills Passion for customer service both internal and external. Commitment to quality in work product.