Mall Operation Manager

Company Description

AMPA Groups is a distinguished real estate firm deeply committed to crafting vibrant, sustainable communities tailored to the dynamic demands of modern urban life. Our diverse projects, including AMPA Skyone Mall, AMPA TAJ Skyview Residency and Hotel, and AMPA Fintech TMFC Corporation Limited, reflect our dedication to innovative design, superior quality, and environmental responsibility. Our premier landmark, AMPA Skyone Mall, situated in a prime urban location, offers a luxurious shopping experience featuring a wide array of retail, dining, and entertainment options, solidifying us as a trusted name in the industry.

Role Description

This is a full-time, on-site role, located in Chennai, for a Mall Operation Manager. The Mall Operation Manager will oversee the day-to-day operations of AMPA Skyone Mall. Responsibilities include managing retail tenant relations, ensuring the mall's facilities are well-maintained, coordinating event planning and execution, and managing security and customer service teams. The role also involves budgeting and financial planning, developing and implementing operational policies, and consistently improving the overall visitor experience.

Qualifications

• Proven experience in retail management, property management, or business administration
• Strong skills in tenant relations, customer service, and communication
• Ability to manage facilities, security, and maintenance teams
• Experience in budgeting, financial planning, and operations management
• Problem-solving and critical thinking skills
• Strong organizational and multitasking abilities
• Flexibility to work weekends and holidays as required
• Bachelor's degree in Business Administration, Management, or related field
• Familiarity with mall operations and the retail environment is a plus