Major Incident Administrator (Junior / Senior)

Role Overview: As a Major Incident Administrator at our company, your main responsibility will be to manage and coordinate the response and resolution of major incidents that impact the business. You will work closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing the impact on the business operations. Your role will involve triaging and prioritizing major incidents, coordinating response teams and resources, tracking progress, and communicating status to stakeholders. Additionally, you will be required to conduct post-incident reviews and document incidents accordingly. Key Responsibilities: - Identify and log major incidents based on severity and impact on business operations - Notify relevant stakeholders about the major incident and maintain effective communication channels to keep all parties informed about the incident status, progress, and resolution efforts - Conduct initial analysis of the root cause and impact of the incident, gathering relevant data/information to support incident investigation and resolution - Develop and execute a resolution plan for the major incident, considering technical, organizational, and business aspects - Coordinate the resolution efforts across multiple technical teams - Escalate the issue promptly to higher levels as needed for resolution - Maintain accurate and up-to-date documentation related to the major incident, including incident log, resolution, and post-incident report - Conduct a post-incident review to analyze the handling of the major incident, identifying areas for improvement and implementing corrective actions Qualifications: - 3 to 7 years of experience in IT operations and incident management - Bachelor's degree in Information Technology, Computer Science, or a related field - ITIL or other relevant IT Service Management certifications are desirable - B1/B2 oral and written English level Thank you for considering this opportunity with our company.,