Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Delhi
>
Embee Software
>
M365 Admin L1

M365 Admin L1

Embee Software

2 - 3 years

0 Lacs

Delhi Delhi India

Posted:5 days ago| Platform:

Apply

Skills Required

support sharepoint onedrive azure management mfa chat troubleshooting servicenow itil networking tcp certifications communication service

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary

The L1 Support Engineer provides first-line technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure Active Directory. This role focuses on resolving basic user issues, escalating complex problems, and ensuring excellent customer service.Key Responsibilities

Respond to support tickets for M365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD).
Troubleshoot basic issues like login problems, email delivery failures, and Teams connectivity.
Assist with user account management in Azure AD (e.g., password resets, MFA setup, group memberships).
Support Teams issues related to meetings, chat, and basic call functionality.
Help users with OneDrive file access, sharing, and synchronization.
Provide initial troubleshooting for SharePoint Online access and permissions.
Document issues and resolutions in ticketing systems (e.g., ServiceNow, Zendesk).
Escalate unresolved issues to L2 support with detailed notes.
Follow ITIL processes and maintain SLA compliance.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2-3 years of experience in IT support, preferably with M365 or cloud-based services.
Basic knowledge of Azure AD, Exchange Online, Teams, SharePoint, and OneDrive.
Familiarity with networking concepts (DNS, TCP/IP).
Certifications like Microsoft 365 Fundamentals or ITIL Foundation are a plus.
Strong communication and customer service skills.

Skills

Problem-solving and analytical skills.
Proficiency in ticketing and remote support tools.

Location: New Delhi - EMBI, New Delhi, Delhi, India

More Jobs at Embee Software

Senior Events & Engagement Strategist

Gurugram, Haryana, India

5 - 5 yrs

Salary: Not disclosed

Enterprise Account Manager

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Sales Account Manager

Hyderabad, Telangana, India

9.0 - 9.0 yrs

Salary: Not disclosed

Sales Account Manager

Chennai, Tamil Nadu, India

7.0 - 7.0 yrs

Salary: Not disclosed

Solutions Expert-SAP IT

Noida, Uttar Pradesh, India

3.0 - 3.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.