Logistics Specialist

Role Overview:

The Reverse & First-Mile Logistics Executive will be responsible for managing end-to-end reverse logistics operations and ensuring seamless first-mile shipment movement. This role requires strong coordination, real-time tracking, vendor management, and problem-solving skills to maintain high operational efficiency and service quality.

Key Responsibilities:

• Manage reverse logistics processes: pickups, transit, refunds, deliveries, and damaged/warranty cases.
• Coordinate with courier partners, warehouses, and customers for smooth movement of returned and dispatched goods.
• Track all shipments in real time and update internal systems.
• Resolve delays, missed pickups, RTO issues, and shipment exceptions.
• Maintain accurate documentation and daily operational reports.
• Support RTO inbound activities and ensure proper system updates.
• Analyse operational performance and suggest process improvements.
• Ensure all tasks follow company SOPs and SLAs.