Logistics Operations

Location: Sector 27, Gurugram (Work From Office)

Employment Type: Full-Time

Salary: ₹20,000 – ₹25,000 per month (based on experience)

Working Hours: 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

We are looking for a Logistics Operations Executive to manage and support day-to-day e-commerce logistics operations, including shipment tracking, SLA monitoring, NDR handling, and coordination with courier partners. The role requires strong follow-ups, operational discipline, and the ability to use data to improve delivery performance.

Key ResponsibilitiesLogistics & Courier Operations

• Coordinate with courier partners and logistics aggregators (e.g., Delhivery, Blue Dart) for daily pickups, shipment movement, and delivery closures
• Support middle-mile and last-mile logistics operations to ensure timely deliveries

Shipment Tracking & SLA Management

• Track shipments daily and ensure adherence to defined SLA timelines
• Identify delays, follow up with partners, and escalate unresolved issues

NDR & Delivery Exception Handling

• Manage NDR cases (customer not reachable, address issues, refused deliveries)
• Coordinate reattempts and closures with courier partners

Post-Delivery Issues & Disputes

• Handle post-delivery exceptions including missing, damaged shipments, POD requests, and RTO cases
• Support dispute resolution through proper coordination and documentation

Internal Coordination

• Work closely with warehouse, customer support, and accounts teams to ensure smooth dispatches and issue resolution

Analytics & Reporting Responsibilities

• Track and analyze SLA %, NDR %, RTO %, delivery TAT on a daily basis
• Maintain daily and weekly logistics MIS using Excel / Google Sheets
• Prepare courier-wise and aggregator-wise performance reports
• Monitor aging shipments, delivery success rate, and reattempt success rate
• Analyze NDR reasons to identify patterns and reduce repeat failures
• Use data insights to highlight operational gaps and improvement areas

Requirements & Qualifications

• 1–3 years experience in logistics operations / e-commerce operations / supply chain
• Strong understanding of NDR, SLA, RTO, middle-mile & last-mile delivery processes
• Experience working with courier partners such as Delhivery, Blue Dart, or logistics aggregators
• Good communication skills in Hindi & English
• Comfortable with Excel / Google Sheets (filters, COUNTIF, SUMIF, VLOOKUP/XLOOKUP, basic pivots)
• Ability to multitask, follow up rigorously, and work in a fast-paced environment

Why Join Us?

• Be part of a fast-growing D2C e-commerce brand
• Exposure to high-volume logistics operations and analytics
• Learning-driven environment with growth opportunities

Apply Now

Email: Ishikahr@divinehindu.in

Subject Line: Logistics Operations Executive – Gurgaon

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Language:

• English (Preferred)

Work Location: Remote