Logistics Executive

Job Title: Assistant Manager / Lead D2C Logistics

Role Summary:
This role is responsible for managing Pan-India Direct-to-Consumer (D2C) logistics operations, covering both forward and reverse movements. The candidate will oversee key logistics partners (Delhivery, Ekart, Bluedart, Shadowfax, etc.) and ensure that all logistics requirements are aligned with business goals, delivering a seamless customer experience.

Key Interfaces

External:
3PL Logistics Partners

Internal:
Warehouses EBO (Exclusive Brand Outlet). IT/Tech Finance Customer Support Control Tower

Key Responsibilities
Process Management Ensure adherence to pick up cutoff timelines across operational zones. Align and monitor daily load dispatches from all locations.

Track Turnaround Time (TAT) performance daily using vendor MIS and TMS.
Manage Return Transactions (RVP & RTO) with minimal customer impact. Ensure timely circulation of TAT reports across all business channels. Resolve daily operational complaints within 1-2 hours. Handle claims related to lost, bad, or damaged shipments. Ensure efficient flow and real-time optimization of logistics processes. Align processes with dynamic business needs and regional logistics capabilities. Drive initiatives to enhance end-customer satisfaction.

Key Metrics:
Actual TAT vs Promised TAT Delivery NPS and CSAT Resolution time for complaints Insurance and LSP claims handling Partner/Vendor Management Conduct weekly stand-up reviews with all vendors to assess: TAT performance and delivery experience Improvement plans for top underperforming locations Process enhancement opportunities (reducing first-mile to last-mile cycle) Follow-up on vendor progress through regular checkpoints. Lead monthly reviews for consistency in vendor performance. Identify and drive location-specific and pan-India improvements. Contribute to vendor development initiatives to improve nationwide logistics efficiency.

Performance Indicators:
Vendor adherence to SLA/TAT Reduction in transit time Vendor responsiveness and escalation handling

Required Skills & Competencies
Behavioral: Effective stakeholder management Problem-solving and decision-making ability Proactive and data-driven approach

Technical:
Proficiency in Excel and internal logistics tools Working knowledge of vendor management systems Strong understanding of India's transportation and regional logistics network

Preferred Experience
5+ years of experience in 3PL logistics or D2C logistics operations Proven expertise in vendor/partner relationship management Experience in high-scale operations with pan-India distribution exposure