Logistics Coordinator

JOB SUMMARY

Role Purpose:To manage and coordinate logistics operations including third-party courier partners, direct courier bookings, customer complaint resolution, and shipment tracking to ensure smooth and timely deliveries to customers.

Salary Range: Rs 10,000 / 15,000

Experience Required:

· 0–2 years in logistics/courier coordination or dispatch management.

· Familiarity with courier portals.

· Strong coordination and communication skills.

Key Responsibilities

1. Shipment Coordination

· Book daily shipments through third-party portals.

· Manage direct courier bookings for special deliveries.

· Generate and share AWBs/labels with the warehouse team.

2. Tracking & Monitoring

· Track all shipments till delivery confirmation.

· Handle delayed/lost shipments with courier partners.

3. Customer Complaints & Escalations

· Address courier-related customer complaints promptly.

· Coordinate internally to provide resolutions.

· Coordinate with courier partners and warehouse team for quick resolution.

4. Documentation

· Maintain shipment records, PODs, and delivery confirmations.

· Update shipment details in Excel & company software daily.

5. Support to Warehouse & Customers

· Work closely with the warehouse team to align daily dispatches.

· Support customer service team with delivery-related updates.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person