Loan Servicing – Operations Analyst

Play a pivotal role in safeguarding our assets and collateral through expert insurance coverage management. This position offers an exciting opportunity to leverage your expertise in reviewing servicing activities and portfolio guidelines, ensuring quality and timeliness. You will be instrumental in identifying trends and solving non-routine problems, while also coaching junior team members and collaborating with stakeholders to create win-win solutions.As an Insurance Service Specialist IV within our lending services team, you will ensure appropriate insurance coverage for assets and collateral. Your role involves reviewing servicing activities, identifying trends, and solving complex issues. You will coach junior roles and work closely with stakeholders, using your emotional intelligence and conflict management skills to facilitate discussions and drive positive outcomes.

Job Responsibilities

• Review and assess insurance coverage for assets and collateral, ensuring adherence to established guidelines and procedures.
• Collaborate with the vendor/servicing team during policy changes, utilizing conflict management skills to facilitate smooth transitions.
• Identify and analyze trends and root causes of errors in servicing activities, applying critical thinking to enhance quality control.
• Maintain effective communication with internal and external clients, leveraging emotional intelligence to build trusting relationships and establish credibility.
• Manage and organize workload to meet daily deadlines, utilizing time management skills to ensure efficient and timely completion of tasks.
• Coach and mentor junior roles, sharing expertise in work processes and procedures to enhance their professional growth.
  

Required Qualifications, Capabilities, And Skills

• Baseline knowledge or equivalent expertise in insurance services, particularly in reviewing assets and collateral for appropriate coverage.
• Demonstrated ability to identify and analyze trends and root causes of errors, indicative of beginning proficiency in critical thinking.
• Experience in managing conflicts and facilitating discussions, showcasing beginning proficiency in conflict management.
• Ability to build trusting relationships with stakeholders, reflecting beginning proficiency in emotional intelligence.
• Proven skills in organizing tasks and managing multiple activities efficiently, demonstrating beginning proficiency in time management and organization.
• Strong communication skills, both written and oral, to effectively interact with diverse stakeholders.
  

Preferred Qualifications, Capabilities, And Skills

• Advanced problem-solving skills and critical thinking abilities.
• Strong emotional intelligence and conflict management skills.
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.