Loan Operations Manager

Key Responsibilities:

Loan Processing & Disbursement:

• Manage end-to-end operations for Business Loans and LAP, from post-sanction to disbursement.
  
• Ensure accurate verification of KYC, financials, property documents, and other relevant paperwork.
  
• Coordinate with credit, legal, and technical teams for valuation, title checks, and compliance.
  

Documentation & Compliance:

• Review and validate loan documentation including sanction letters, agreements, and property papers.
  
• Ensure compliance with RBI guidelines and internal credit policies.
  
• Maintain proper documentation for audits and regulatory inspections.
  

Customer Service & Support:

• Handle customer queries related to loan servicing, repayment schedules, and foreclosure.
  
• Ensure smooth onboarding and servicing experience for borrowers.
  

Portfolio Monitoring & Risk Management:

• Monitor loan accounts for timely repayments and flag potential delinquencies.
  
• Coordinate with collections and recovery teams for overdue accounts.
  
• Support risk mitigation through operational checks and controls.
  

Reporting & MIS:

• Prepare and present operational reports including disbursement trends, turnaround times, and exception handling.
  
• Track KPIs such as processing time, error rates, and customer satisfaction.
  

Team Leadership & Coordination:

• Lead a team of loan processing officers and executives.
  
• Collaborate with sales, credit, legal, and finance teams to ensure seamless operations.
  

Requirements

Requirements

Qualifications & Skills:

• Graduate/Postgraduate in Finance, Business Administration, or related field.
  
• 58 years of experience in loan operations, preferably in Business Loans and LAP within NBFCs or banks.
  
• Strong understanding of property documentation, financial analysis, and credit underwriting processes.
  
• Familiarity with loan management systems and digital lending platforms.
  
• Excellent communication, analytical, and leadership skills.
  

Preferred Attributes:

• Experience in managing high-ticket LAP and unsecured business loans.
  
• Exposure to process automation and workflow optimization.
  
• Knowledge of local property laws and valuation practices.