Loan Officer - Lead Management System

Loan Officer

Roles & Responsibilities:

• Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
• Converting a suspect to a prospect. This involves the following:

- Establishing contact with the prospect, this could involve several calls and may need a

call at a time beyond office hours.

- This will also involve making calls at different times in order to achieve success.

- Need analysis

- Eligibility profiling

- Setting up an appointment

- Follow up with the prospect post every meeting with the sales officer until conclusion

• Basis feedback from the prospect, seek interventions from the senior sales resource or

by your own-self in satisfying customer needs with the objective of converting the prospect to a customer

• Responsible for conversion of suspects to prospects to customers.
• Provide support to the sales team in increasing conversions by:

- Prompt calling to all suspects / prospects

- Timely follow up with all prospects

- Cordial relationships with the sales officer mapped, collaborating with the sales officer

in providing feedback, seeking feedback from him on your performance

• Responsible for complete knowledge of company products and policies as well as those

of competition.

• Responsible for quality of the conversation, which entails the following:

- Accuracy

- Product Knowledge

- Appraisal Skills

- Punctuality & TOS

- TAT commitments

• Ability to handle objections.
• Updating the software. One must capture their conversation with the customer

effectively such that a third person is able to carry on the conversation with the

customer where they left off.

• Generating References: The quality of conversation and ability to connect with the

customer is also reflected in the number of references that they generate.

• Providing market feedback to the supervisor: It is important to share with one’s

supervisor any trends that one comes across whilst speaking to a prospect. Examples: could be objections from prospects regards the processing fee being charged by us vis-à-

vis the same being charged by a specific competitor.

Desired Candidate Profile:

• Candidate must be a graduate from any stream / Undergraduate with excellent
• communication skills & at least 1yr tele-calling experience
• Relevant work experience in sales, marketing, promotions or telemarketing
• Candidates from banking and insurance background are preferable
• Proficiency in relevant computer applications