Linux Support Manager

Job Title: Support Manager – Linux, Virtualization, AI/ML
Location: Banglaore
Experience: 10+ years in IT, including leadership & team management

Core Responsibilities

• Lead, mentor, and manage a high-performing technical support team handling L1 and L2 tickets.
• Act as the escalation point for complex technical issues and guide the team in troubleshooting:
• Virtualization (Xen, KVM, Kubernetes, Docker)
• GPUaaS features (GPU passthrough, virtual GPUs)
• AI/ML workflows (Python-based tooling, model execution environments)
• Service automation (Ansible)
• Linux networking (SDN, VLANs, routing, DNS, IP addressing)
• Oversee root cause analysis processes and ensure implementation of corrective actions.
• Coordinate with support management and engineering for product bugs, escalations, and feature requests.
• Monitor and respond to alerts from tools such as Zabbix.
• Ensure high-quality internal and customer-facing documentation, knowledge base articles, and support bot training.
• Drive process improvements to enhance service delivery and customer satisfaction.

Required Skills & Experience

• 10+ years of experience in IT, including 5+ years in Linux system administration and proven leadership/team management experience.
• Strong experience managing and developing technical teams in high-pressure, time-sensitive environments.
• Fluent in English with clear, confident communication.
• Strong command of Linux administration (Ubuntu/Debian) in production environments.
• Solid networking knowledge (firewalls, routing, SDN, VLANs).
• Hands-on experience with virtualization & containerization (Xen, KVM, Docker, Kubernetes).
• Familiarity with AI/ML tools and Python debugging.
• Proficiency with automation/configuration tools (Ansible).
• Knowledge of DNS and database management.

Preferred Skills

• Experience with enterprise GPUs and GPU virtualization.
• Familiarity with cloud infrastructure environments.
• Advanced SQL and database optimization skills.

Additional Requirements

• Willingness to participate in on-call rotation (shared schedule).
• Strong analytical and problem-solving mindset.
• Self-motivated and capable of working without direct supervision.

Job Type: Full-time

Pay: ₹1,652,706.29 - ₹2,680,697.92 per year

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 10 years (Preferred)
• Team management: 4 years (Preferred)
• Linux administration: 5 years (Preferred)
• Cloud infrastructure: 5 years (Preferred)
• System administration for Ubuntu/Debian systems: 5 years (Preferred)
• firewalls, routing, SDN, VLAN:: 5 years (Preferred)
• Ansible: 3 years (Preferred)
• Kubernetes, Docker: 3 years (Preferred)
• AI/ML tooling and ability to debug Python-based application: 3 years (Preferred)
• enterprise GPUs and knowledge of GPU virtualization concepts: 3 years (Preferred)

Work Location: In person