Liaison Officer

Role & responsibilities

Position Title: Liaison Officer
Department: Administration / Public Relations Reports To: Director Administration / Medical Superintendent Experience Required: 58 years (preferably in Medical College & Multi-specialty Hospital) Location: Medical College & Hospital

Position Summary

The Liaison Officer serves as the key point of contact between the hospital and various government departments, regulatory bodies, accrediting agencies, corporate partners, and external stakeholders. The role ensures smooth coordination for statutory compliance, permissions, empanelment’s, inspections, affiliation matters, and external communications to support hospital operations and academic programs.

Key Responsibilities

• Maintain strong professional relationships with government health departments, municipal authorities, police, local bodies, fire, pollution control board, NABH/NABL, medical education authorities, and other regulatory agencies.
• Coordinate documentation, submissions, and follow-up for statutory approvals, renewals, licences, NOCs, and accreditations.
• Facilitate inspection visits from regulatory bodies, university/medical college officials, insurance/corporate clients, and third-party agencies.
• Support empanelment activities with insurance companies, TPA networks, corporates, and government schemes (CGHS, ECHS, State Health Schemes, etc.).
• Liaise with academic bodies for matters related to medical college affiliations, student admissions, examinations, and compliance reporting.
• Track regulatory updates, ensure timely compliance, and escalate deviations to leadership.
• Coordinate with internal departments (Medical, Nursing, Finance, HR, Engineering, etc.) to collate required documents and ensure alignment for external submissions.
• Represent the hospital professionally during meetings, conferences, public-sector interactions, and local community engagements.
• Maintain records, correspondence logs, and confidential documents related to liaison activities.
• Support crisis communication, incident reporting, and government notifications during emergencies or critical events.

Preferred candidate profile

Key Competencies Required

1. Regulatory & Compliance Knowledge

• Strong understanding of hospital licensing, accreditation standards (NABH/NABL), government health schemes, and medical college regulatory requirements.

2. Communication & Relationship Management

• Excellent interpersonal skills, public relations capability, and ability to build trust with officials and external stakeholders.

3. Documentation & Coordination Skills

• Proficiency in preparing proposals, compliance reports, inspection files, and official correspondence.

4. Negotiation & Follow-up Ability

• Strong negotiation skills with proactive follow-up to ensure timely closure of tasks.

5. Problem Solving & Crisis Handling

• Ability to manage sensitive issues, government queries, and urgent compliance matters effectively.

6. Integrity & Confidentiality

• High ethical standards, professionalism, and discretion in handling official data.

7. Multi-tasking & Time Management

• Ability to manage multiple external processes simultaneously with minimal supervision.

Educational Qualification

• Graduate/Postgraduate in Public Administration, Hospital Administration, Social Work, or related field.
• Additional certifications in healthcare administration or public relations preferred.