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Allegis Services India
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Level 2 Analyst

Level 2 Analyst

Allegis Services India

1 - 3 years

1 - 2 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

active directory support l2 software support server support technical support application support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Deliver exceptional customer service at the ITS Walk-up.
Provide hardware/software support and manage IT assets.
Install and configure standard laptop/desktop images.
Support mobile devices: setup, activation, troubleshooting.
Handle A/V equipment setup and support for meetings.
Assist with LAN/WAN/telephony tasks as needed.
Interface with customers, vendors, and internal teams.
Maintain documentation and adhere to service processes.
Provide emergency after-hours support on rotation.
Promote ITS services and build strong user relationships.

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Allegis Services India

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Level 2 Analyst