Level 1 Support Analyst

Litmus7

3 - 5 years

0 Lacs

Trivandrum Kerala India

Posted:2 days ago| Platform:

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Skills Required

support triage troubleshooting communication drive automation terraform monitoring metrics routing servicenow service resolve technology datadog tooling ansible oracle sharepoint

Work Mode

On-site

Job Type

Full Time

Job Description

Litmus7 is seeking an exceptional talent who can work on 24x7 rotational shift to monitor, triage, fix customer Digital Landscape. Retail production support knowledge is mandatory.

Should be ready to work on 24x7 rotations.
3 to 5 years of experience as an end-to-end L2 retail application support echo systems.
Ownership, accountability and responsibility of the tasks assigned.
Work closely with business and application owners on troubleshooting, support, and documentation.
Excellent communication skills required to present to customer, drive P1.
Automation skills on Terraform, CloudFormation.
Good adaptive skills to work under pressure based on SLAs.
Proactive monitoring such as application uptime, performance metrics, transaction failures, and key error thresholds, Databases metrics of mission-critical applications and services across on-prem and cloud-hosted environments.
Alert triage and initial diagnosis for application performance and availability issues based on SLAs.
Ticket creation and routing via ServiceNow based on alert severity and impact.
Maintain and optimize monitoring visibility and dashboards as per industry best practices.
Execute, build & keep the SOPs up to date.
Coordinate with various application Teams, SME’s, Service Desk operations team to resolve and escalate Issues.
Recommend & follow best practices on alerts optimizations, automations.
Be a team player, humble and should be able to set by examples.

Technology Environment

Monitoring platforms: DataDog, LogicMonitor, Pingmon?
Ticketing: ServiceNow?
Automation tooling: Terraform (cloud IAC), Ansible (on-prem)
Oracle EBS
Oracle Retail
Salesforce
SharePoint

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