Job Description

Operational Support: Assist in the daily management of leisure facilities, including gyms, pools, and recreational areas. Coordinate and oversee leisure activities and programs to ensure smooth execution. Monitor and maintain equipment and facilities to ensure safety and functionality. Customer Service: Provide excellent customer service to guests, addressing inquiries and resolving issues promptly. Collect and analyze guest feedback to improve service quality and guest satisfaction. Team Collaboration: Work closely with other departments to ensure cohesive operations and guest experiences. Support in training and supervising junior staff, ensuring adherence to operational standards. Administrative Duties: Maintain accurate records of bookings, memberships, and financial transactions. Assist in the preparation of reports and documentation related to leisure operations. Health & Safety Compliance: Ensure all activities comply with health and safety regulations. Report any safety concerns or incidents to the appropriate authorities.