Job
Description
As a Nodal Officer at Spinny , you'll play a crucial role in managing customer interactions, especially those involving consumer matters, vehicle document transfers, and pre-litigation issues. You'll be the primary point of contact for dealing with the police and various government authorities , including filing complaints, FIRs, and responding to notices, ensuring all legal processes are handled efficiently and effectively. Your expertise in litigation, filings, drafting, court proceedings, and consumer matters will be essential in maintaining the legal integrity of our operations. Responsibilities Customer Interaction and Issue Resolution Individually handle customer queries and issues related to vehicle document transfer, consumer matters, and pre-litigation management. Provide clear, accurate, and timely information to customers regarding legal processes and documentation. Ensure customer satisfaction by resolving their issues in a professional and empathetic manner. Liaison with Authorities Act as the liaison between Spinny and police authorities , ensuring smooth communication and cooperation. Engage with various government authorities , particularly the RTO, to facilitate legal processes and compliance. Represent Spinny in meetings with government officials and ensure all interactions adhere to legal and regulatory requirements. Litigation and Legal Proceedings Possess sound knowledge of litigation processes , including filings, drafting, and court proceedings. Prepare and file legal documents , ensuring accuracy and compliance with legal standards. Represent and/or appear in Court on behalf of Spinny and manage all related documentation and communication. Consumer Matters Have in-depth knowledge and experience in handling consumer-related issues and disputes. Address and resolve consumer complaints and grievances effectively. Ensure compliance with consumer protection laws and regulations. Legal Drafting and Documentation Demonstrate strong legal drafting skills , with the ability to prepare clear and comprehensive legal documents. Draft agreements, contracts, and other legal documents , ensuring they meet legal and company standards. Review and revise legal documents as necessary to protect Spinny's interests and ensure compliance with applicable laws and regulations. Requirements A Bachelor's degree in Law (LLB) from a recognized institution. Minimum of 3 years of experience in a legal role , with a focus on litigation, consumer matters, filings, and court proceedings. Proven experience in handling customer issues and interacting with police and government authorities. Excellent legal drafting skills with a keen eye for detail. Strong communication and interpersonal skills , with the ability to interact effectively with customers, authorities, and internal teams. Ability to work independently and handle multiple tasks simultaneously. High level of integrity and professionalism in dealing with sensitive and confidential information. Familiarity with the automobile industry is a plus .
