Legal BPO Team leader

As a Team Leader, you will be responsible for managing a team of 15-20 resources on a day-to-day basis. Your primary focus will be on planning, operation, and problem-solving to ensure the delivery of consistently superior quality. You will be required to develop your team and independently handle the transitioning of new procedures. It will be crucial for you to drive your team to be client/customer-focused, providing necessary training and development opportunities. You will take ownership of service level components, quality, and targets, while motivating the team to achieve management goals. In this role, you will need to effectively track and analyze the performance of individual team members, providing them with coaching and feedback as necessary. You will be responsible for compiling all external and internal reports and acting as the communication conduit between the team and management. Implementing HR and Operations policies, managing the floor, and ensuring adherence to schedules will be part of your duties. Your responsibilities will also include problem resolution, making recommendations for process development based on analysis and feedback, and conducting performance feedback sessions with agents. Building one-to-one relationships, analyzing various reports, motivating associates, managing attendance and incentives, attaining SLA targets, conducting audits, and managing client portfolios will be key aspects of your role. You will be expected to work full-time on a fixed day shift in Noida, Uttar Pradesh. A minimum of 2 years of experience as a Team Leader on paper is required, along with availability for night shifts. Relocation to Noida or reliable commute to the workplace will also be necessary for this position.,