Learning Content Developer

The Team: The Customer Education team at CI is instrumental i n driving product adoption and enhancing the customer experience with engaging online courses and self-serve knowledge . Focused on building exceptional digital learning programs delivered through our world-class learning portal called The Learning Center , the team thrives on collaboration, innovation, and strategic alignment to empower our clients and employees alike.? Role Description : We are seeking a passionate and creative Learning Content Develop er to join our growing Customer Education team. In this role, you will play a key part in developing engaging and effective learning experiences for our customers across various modalities, including online courses, interactive tutorials, how-to videos , and more. You will leverage the latest education tools and technologies to create innovative and impactful learning journeys that drive customer success. Responsibilities and Impact: You will develop, implement, and revise engaging and effective learning content across various modalities, including but not limited to:- Interactive courses (eLearning) Videos Microlearning modules Knowledge Base articles Virtual Instructor-Led Training sessions Blended Learning Journeys Job aids Assessments You will collaborate directly with Learning Portfolio Managers, Learning Specialists and Subject Matter Experts to understand needs analyses,gather information, iterate, and ensure content accuracy and efficacy. You will utilize a variety of authoring tools and technologies, such as:- Interactive content authoring tools (e.g., Articulate 360, Adobe Captivate) Learning Management Systems (LMS) Video editing software Project management tools You will manage operational aspects of assigned programs, including project management, content versioning, and stakeholder communications. You will assess the effectiveness of learning programs through feedback and metrics, ensuring alignment with business goals and making data-driven adjustments as needed. You will uphold quality control on the programs throughout the development process to maintain our standard of excellence. What W ere L ooking F or : Basic Required Qualifications: Bachelor's degree required in Education, Instructional design, or other learning discipline preferred. ? 3-5 years of experience in training, instructional design, learning experience design & learning and development. Strong proficiency in e-learning authoring tools (eg; Articulate preferred), and eLearning Management Systems (LMS) Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously. Excellent communication, collaboration, and interpersonal skills with the ability to adapt to change, solicit input, and support decision-making. Soft Skills:? Communication Skills: Ability to convey complex ideas clearly and effectively to diverse audiences. Collaborative approach to work effectively with diverse stakeholders.? Creativity: ?Innovative thinker capable of developing engaging and original learning solutions. Adaptability:?Flexibility to adjust to changing priorities and feedback in a dynamic work environment. Problem-Solving: Strong analytical skills to identify challenges and devise effective strategies to overcome them. Time Management:?Ability to prioritize tasks effectively and manage multiple projects simultaneously while meeting deadlines. Attention to Detail:?Meticulous in reviewing content and ensuring accuracy, quality, and alignment with learning objectives. Preferred Qualifications: Experience with graphic design tools (e.g., Adobe Creative Suite) is a plus. Knowledge of emerging technologies and trends in learning and development. (AI) Certification in instructional design or related fields (e.g., ATD, ISPI) is desirable. Knowledge of compliance requirements for training programs in a global organization.? Shift Timings: 2PM-11PM IST (Flexibility Required)