Learning Consultant For TAP Technical Support

Responsible for educating staff as to the products/processes and the benefit and value they provide to customers. Develops lesson plans, participant guides, and all types of training-related documentation. This content is used in the development of highly engaging classroom instruction, eLearning, eTraining and all forms of learning engagements.

About the Role:
As a Learning Consultant for TAP Technical Support, you will:

• Deliver product and process training sessions in a live, virtual, and blended environment
• Responsible for efficiently developing or assisting in the development of curricula for Technical Support professionals
• Conduct needs analysis to determine training needs and delivery methods
• Partner with Training Team, Quality Team, Technical Support leadership and other internal stakeholders to deliver needs-based training
• Determine appropriate instructional procedures/methods and develop/assist in development of corresponding curricula and reference guides
• Measure the effectiveness of existing training programs and utilize data to enhance the learning experience
• Evaluate customer contacts and provide feedback and coaching
• Develop effective communication vehicles to ensure training and quality programs are fully understood and appropriately valued by the learners and other stakeholders
• Participate in quality and calibration sessions serving as subject matter expert
• Partner with the instructional designer/s in creating, designing, and developing a wide variety of learning materials such as facilitator guides, online training, self-study guides, case studies, demonstrations, and simulations.

About You:
As a Learning Consultant for TAP Technical Support, you should ideally possess the following:

• Youre confident in facilitating engaging and effective training sessions for diverse audiences.
• You have a strong ability to quickly learn new products and translate that knowledge into impactful learning experiences.
• You take initiative in ensuring training materials are always accurate and up to date.
• You work closely with Instructional Designers to continuously improve and align learning content with evolving business needs.

Whats in it For You?