CMDB Technical Analyst will be part of the Information Management (IM) function. The CMDB Technical Analyst is responsible for administering and executing the configuration management changes, ensuring CMDB data integrity robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology.

Qualification

Overall Experience of 8-10 years relevant experience in an IT Industry.

5 years ServiceNow experience with a focus on IT Service Management (ITSM)

5 years experience in ServiceNow CMDB, Asset Management ITOM

Education: Bachelors in Technology | Engineering
Experience with Servicenow CMDB | CSDM , Discovery Service Mapping.
Strong understanding of IT infrastructure and components (servers, networks, applications)
Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
Experience defining, documenting, and implementing CI Data audits
Experience managing CI data in a ServiceNow CMDB
Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity

Experience Competences

Collaborating with stakeholders to identify and implement improvements to the CMDB.
Experience in Agile Methodology
Excellent communication and collaboration skills
ITIL certified and Strong experience of ITIL processes
Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental

Roles and Responsibilities

CMDB Data Management:

Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
Defining and enforcing naming conventions for configuration items (CIs).
Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
Performing data cleansing and deduplication activities
Manage the CMDB module, improving data representation accuracy
Develop and track key performance indicators for CMDB health

Discovery and Integration:

Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
Mapping data from external systems to the CMDB schema.

Data Governance:

Defining data quality standards and metrics for the CMDB.
Establishing data ownership and accountability across different teams.
Implementing data validation processes to ensure data integrity.

Asset Management

Experience over HAM | SAM Application
Defining HAM | SAM Lifecycle and Governance.
Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.

CSDM

Hands on Experience in CSDM model and Life cycle.

Collaboration and Support:

Working with IT teams to ensure accurate and timely updates to the CMDB.
Strong alignment with architect and engineering teams on delivery standards.
Provide ITOM and Asset mentoring and training to customers, peers and other through opportunities to promote digital transformation.
Providing training and support to users on CMDB best practices.
Collaborating with stakeholders to identify and implement improvements to the CMDB.

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Lead Technology Analyst