Lead Technical Support Engineer

Role: Lead Technical Support

Location: Ahmedabad / Chennai

Company: AdaniConnex

Purpose/Objective:

Key Responsibilities of Role

• Design, deploy and manage all related activities.
• Handling migration projects.
• Automate routine tasks to improve efficiency.
• Documentation and SOPs
• Train and Mentor Operations team.
• Implement and manage solutions.
• Implement and manage tools Network and Security Infra monitoring.
• Troubleshoot issues with help of implemented tools.
• Responsible for Problem Management and RCAs.
• Identify and address Network and Security infrastructure and related setup vulnerabilities.
• Address Escalation for Operation team.
• Regularly report Network, Security infrastructure and Services uptime.
• Handle first level escalation.
• Strong analytical and problem-solving skills.

Technical Skills and Experience

• Strong knowledge in Firewalls, Load Balancer, WAF, Routing and Switching.
• Experience in handling issues related to Malware, Virus, Ransomware.
• Strong Firewalls product experience across vendor products, such as: Fortinet, Palo Alto, Checkpoint, Cisco ASA.
• Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate, Palo Alto.
• Routing/Switching/ Dynamic routing protocols (OSPF and BGP)
• Content filtering Zscaler, NetScope, IronPort WSA.
• Multifactor Authentication RSA, Forti Authenticator.
• Web Application Firewall Forti Web.
• IPSEC/SSL VPN: FortiGate, Palo Alto, CheckPoint
• Troubleshooting skills with Wireshark.
• Certification: CCNA, CCNP, Good to have - CISSP, CISM

*Qualifications and Experience

BE, B-Tech with 10-15 years of experiance