This Position reports to: Service Manager - Traction
Your role and responsibilities
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: #LI - Onsite
This role is contributing to the Motion Traction Division in Nelamangala, Bangalore.
You will be mainly accountable for:
- Responsible for providing second level Technical support to running product lines to resolve the chronicle issues. related to hardware or software and co-ordinate with respective stake holder (Global Engineering /PLCM team) to correction of hardware/software issues as per requirement of customer as well as for improvement of product.
- Apply expertise to understanding the product control logic as well as improvement proposed to related stake holder for product improvement. Ensure the software/logic modifications lab or field level test/validation.
- Discuss and suggest software logic /parameter regarding Fine-tune the software depend on the analysis and validation. Counter partners for all the technical interaction with customers and internal teams.
- Lead and Support to Traction Technical and PLCM team. Good understanding of electrical installations in rail vehicles (Knowledge on Electrical Locomotive/EMU/Metro is an advantage).
- Basic knowledge of protocols like CANopen, J1939, Ethernet (TCPIP/UDP/TRDP), MVB is an advantage.
Qualifications for the role
- Degree in Electronics & Communication Engineering OR E&E (Electrical Engineering) completed by recognized, University and proven track record in resolving critical problem and good understanding of electrical Schematic, logic and controls.
- Team leading capability and experience 10-12 years of 3 phase electric locomotives /EMUs/ metro propulsion chain. Demonstrable expertise in Troubleshooting of rolling stock Equipments, fault finding analysis in terms of drive train (preferably IR 3 phase Electric locomotives, Conventional Electric locomotives, EMU and Metro will be added advantage).
- Expertise in Troubleshooting of IGBT based Propulsion system as well as Auxiliary, Battery charger and Propulsion 1 | Lead Technical of EMU and metros.
- A Well-structured approach to problem solving and ability to learn fast Ability to work effectively in close collaboration with multidisciplinary teams across the globe Readiness to travel for customer meetings & product performance corrective Ness (approx. 20-30% of working hours), Good communication skills.
