Lead Storage Engineer

L3: Lead Storage Engineer // 7-9 Years+

Location: Hyderabad/Navi Mumbai

Responsibilities -

• Leading & Mentoring team of L1/L2 storage engineers in Data Center 24*7 environment.

• Monitoring - Dashboard, Alerts, Incidents, Etc.

• Reports QA (Checker)

• Coordinate with different teams on alerts

• Prepare and maintain team roster

• Manage timely escalations

• Maintain escalation matrix

• Maintain monitoring scope & coverage

• Help Teams in resolving technical issues & coordinating with OEM on escalations

• Follow-up for long pending Tickets & calls

• Participate in daily monitoring call and discuss all critical alerts & observations

• Consolidate and reconcile rule changes on firewalls, compare (audit) same with ServiceNow change request, Analyse and highlight gaps on daily basis.

• Optimize storage alerts with identification and segregation of false, non-actionable & actionable alerts

• Coordinate with monitoring tools team & vendor for anomalies, threshold changes, missing devices, reachability issues

• participate in finding out RCA's, writing postmortems (report) of critical incidents.

• Additional activities/initiatives to take DC Storage monitoring to next level

• Coordinate with tool admins to Ensure Devices, new inductions and De-Inductions included in monitoring tools.

• Maintain missed alerts registry

• Coordinate with Storage PM for smooth project execution

Skill Requirements -

1. 7-9 Years plus experience in storage domain
2. Experience on Storages belonging to IBM, NetApp, Hitachi, HPE(Nimble, 3PAR, Primera), DELL\EMC.
3. Experience and troubleshooting knowledge on Brocade SAN switches
4. Understanding of overall Storage, SSD, RAID, NAS & SAN switch architecture and consepts.
5. Knowledge on Storage vendors OEM monitoring tools.
6.  Knowledge on SANnav, stor2rrd or Hitachi HyperOps storage monitoring tools
7.  Basic Knowledge of ServiceNow Ticketing
8. Exposure on troubleshooting SAN Storage incidents\Issues.
9. Strong interpersonal, written, and oral communication skills.
10. Experience working in a team-oriented, collaborative environment.
11. Good knowledge on Excel(for preparing reports).
12. Highly self-motivated and directed, with keen attention to detail.
13. ITIL or any storage product certification preferred