Lead Specialist - Survey Administration

Lead Specialist - Survey Administration

This role will be based in Global Capability Centre at Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

The job entails the performance of all Consulting Support nature activities that the Career Product Consultants perform in day-to-day business, which may not lead to direct revenue generation/ business development. These activities would include offering exceptional service to clients on behalf of consultants, initiating client renewals, creation of quotations for clients, offering alternative relevant products to clients and resolving client queries, explain survey methodology to clients, supporting contracts creation and sign-up, supporting year over year growth in participation, etc. This job would help in freeing up the consultants so that they can focus on Business Development, Client Relationship & Sales.

We will count on you to:

• Serve as the main liaison between clients and consulting teams
• Assist clients in understanding our services and solutions, providing guidance and support as needed
• Deliver Exceptional Service: Proactively address client queries, inquiries and concerns, ensuring a high level of satisfaction and trust in our services
• Communicate Effectively: Clearly articulate information to clients and internal teams, ensuring everyone is aligned and informed
• Problem Solve: Identify issues and provide solutions quickly and efficiently, demonstrating resourcefulness and initiative
• Collaborate: Work closely with consulting teams to ensure client expectations are met and exceeded, fostering a team-oriented environment
• Monitor client satisfaction and gather feedback to improve service delivery
• Maintain accurate records of client interactions and support requests in our CRM system

What you need to have:

• Education: Bachelors/Post graduate degree
• Experience: Minimum of 4 years of experience in client support, consulting, or a similar role
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
• Interpersonal Skills: Focus on client satisfaction and service excellence.
• Problem-Solving Abilities: Demonstrated ability to identify issues and develop effective solutions in a timely manner.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Team Player: Ability to work collaboratively in a team-oriented environment, contributing to a positive workplace culture.

What makes you stand out?

• Client-Centric Mindset: You have a genuine passion for helping clients succeed and a track record of going above and beyond to meet their needs.
• Proactive Problem Solver: You thrive in dynamic environments and can anticipate client challenges, offering solutions before issues arise.
• Exceptional Communicator: Your ability to communicate complex information clearly and concisely sets you apart, ensuring clients feel informed and valued.
• Strong Relationship Builder: You excel at building rapport and trust with clients, fostering long-term partnerships that enhance client loyalty
• Adaptability: You embrace change and can quickly adjust to new situations, demonstrating resilience in the face of challenges
• Team Collaboration: You work effectively within teams, contributing positively to group dynamics and supporting colleagues to achieve common goals.
• Attention to Detail: Your meticulous nature ensures that all client interactions and documentation are accurate and thorough, minimizing errors and enhancing service quality.
• Continuous Learner: You are committed to personal and professional growth, actively seeking opportunities to expand your knowledge and skills in the consulting field.