Lead Specialist - Survey Administration

Data / Survey Analysis:

• Perform comprehensive analysis of client data to ensure accuracy and completeness.
• Utilize advanced Excel functions including VLOOKUP, PivotTables, and statistical formulas (like count, sum, mean, median, mode, countif, etc.) proficiently.
• Demonstrate the ability to interpret data effectively, identify gaps, and recognize emerging trends.
• Review and analyse statistical reports, providing insightful recommendations; experience in Compensation & Benefits is preferred.
• Produce data analyses and prepare statistical reports for publication purposes.
• Maintain and update data collection documents and reporting materials.
• Liaise with consultants to confirm participation and validate data integrity.
• Comply with all established standards and guidelines relevant to the line of business.
• Take ownership of assigned tasks and ensure their timely completion.

Project management

• Overseeing survey project plans and ensuring adherence to deadlines
• Coordinating activities with various project stakeholders
• Communicating project status updates to both internal and external parties
• Collaborating in discussions to resolve moderate issues (e.g., field or result discrepancies) while identifying potential risks
• Demonstrating capability in Root Cause Analysis and managing client escalations
• Contributing to resource allocation decisions
• Conducting project and technical peer reviews
• Ensuring project execution aligns with established standards and procedures
• Engage actively in the execution of multiple projects annually.
• Support process documentation efforts and participate in the evaluation of software tools as necessary.
• Identify and recommend appropriate tools for specific work products to enhance efficiency and quality.
• Prepare, document, and regularly update Standard Operating Procedures (SOPs) to ensure consistency and compliance.
• Conduct thorough peer reviews of all survey work prior to market release to maintain high standards and accuracy.

• Graduate (any stream)
• Minimum 4 years experience in survey management

• Experience in similar kind of work, statistical analysis (Mean, Median, Percentile, Percentage etc.) or related field preferred
• Strong communications skills (verbal and written)
• Proficient with Microsoft Office Suite; Advance excel formula (like pivot tables, slicer etc.) to review & analyze data
• Problem solving skills
• Team Player

• Excellent Communication Skills both written & verbal
• Executive presence that conveys composure and confidence in all situations
• Strong analytical, research and problem-solving skills, attention to details
• Good Knowledge on Total Rewards (Good to have)
• Knowledge of Python & SQL (Good to have)