- FactSet is seeking a Lead Program Manager to oversee a portfolio of established product implementations, upgrades, and enterprise hosting migrations within the Institutional Buy Side. This role focuses on program-level reporting, global collaboration, and proactively escalating internal issues when projects are off track -- without having direct project or delivery management.
- You will ensure consistency and transparency across projects without dedicated project managers, build scalable processes and governance, and enable self-service project management for implementation and operations teams.
- This role requires extensive experience in program and project management, continuous process improvement, and developing effective program reporting.
- The ideal candidate will proactively identify opportunities for automation, develop project management templates and tracking mechanisms in collaboration with cross-functional teams, and partner with stakeholders to establish a high-performance, autonomous project delivery environment.
Department Brief:
The Buy Side Program & Project Management Team oversees complex, often multi-year implementations of FactSet s middle office solutions. As the central point of contact, we collaborate with client leadership, Product, Engineering, Sales, and Implementation teams to deliver tailored solutions seamlessly. We specialize in client-facing program and project management, supporting organizational change management across all phases. By managing milestones, mitigating risks, and ensuring transparent stakeholder communication, we ensure successful adoption and long-term satisfaction with FactSet s platform.
Responsibilities:
- 45% Own one or more projects, implementations, or work streams, of increasing scope and complexity, end-to-end ensuring deliverables are comprehensive and accurate. Demonstrates ownership for span of assigned work
- 45% Develop trusted relationships with key business stakeholders and work with team to develop goals and work plans to execute on group strategies/needs. Scope problems, identify issues and actionable opportunities, design solutions, lead analysis, problem solving, and implementing sound solutions. Support establishment of key performance indicators and the analysis of results
- 10% Proactively engage organizational leadership and communicate progress, issues, and solutions
Required Skills:
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Undergraduate degree
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Typically 9-11+ years of relevant experience
- Candidates must hold either a PMP (Project Management Professional) or a PgMP (Program Management Professional).
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Strong organizational, communication, project management, and problem-solving skills
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Demonstrates the ability to balance diverse groups, roles, and projects
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Ability to think strategically, collaborate productively, and problem-solve effectively
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Ability to work on cross-functional project teams and draw on multiple points of view
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Excellent interpersonal and communication skills to effectively communicate in meetings and in documentation form
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Practical experience with waterfall, agile, and hybrid software development methodologies
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Exceptional organizational, communication, project management, and problem-solving skills
Whats In It For You
- The opportunity to join an S&P 500 company with over 45 years of sustainable growth powe'red by the entrepreneurial spirit of a start-up.
- Support for your total we'll-being. This includes health, life, and disability insurance, as we'll as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide we'llness days.
- Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
- A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
- Career progression planning with dedicated time each month for learning and development.
- Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
