Lead Program Manager

Organization Background:

External Services, our healthcare consulting and services arm, we are delivering complete solutions that modernize and simplify every step in the process of providing excellent healthcare and we are doing it by making sure we are looking at things through the same lens as our customers. We are using the most promising and practical ideas, together with the experience and expertise from people inside the healthcare industry to create things that work for care facilities, for their patients, and to build health for a better world.

What will you be responsible for

• Manage portfolio programs with high complexity, strategic priority and/or visibility, system and/or regional priority - typically at an enterprise level.
• Work with and facilitate processes to accomplish complex program objectives, managing change, and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction.
• Act as the primary point of contact between business/region executive leadership and the resource managers and is responsible for engaging executive leadership and communicating the progress of the program.
• Influence decisions in partnership with program leadership to ensure work toward common objectives.
• Ensure projects related to the program are planned and executed in a manner that supports the Providence Mission and supports integration and collaboration across the health system while meeting the organizational objectives.

What would your day look like

• Serving as the primary point of contact for clients.
• Build and maintain strong relationships to ensure client satisfaction and long-term engagement.
• Define program scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, and resource allocation strategies.
• Facilitate regular updates and reviews with internal teams and clients. Ensure alignment between client expectations and project execution.
• Identify potential risks and issues early. Develop mitigation strategies and escalate critical concerns appropriately.
• Monitor program budgets and ensure financial targets are met. Provide forecasts and manage changes in scope or cost.
• Collaborate with engineering, QA, support, and other departments. Ensure seamless execution across multiple teams and geographies.
• Track key performance indicators (KPIs) and program health metrics. Deliver regular reports to clients and internal leadership.
• Gather feedback from clients and teams to improve processes (CSAT). Implement best practices and lessons learned in future programs.

Who are we looking for

• Experience managing client communications including regular status updates, the MBRs and QBRs and bringing the action items to closure
• Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
• Experience with technologies such as Azure or CRM or Cloud Solutions in dev capacity would be preferred
• Communicate project status to partners and several important teams around the organization
• Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer's goals
• Experience understanding technical architecture and design aspects in Infrastructure and Application space
• Experience managing programs with remote/distributed teams
• PMP, CSM, CSPO or any other relevant certification in related space will be added advantage.
• 7 to 10 Yrs. overall experience and more than 4 years in client Program mgmt.
• A bachelor's degree in computer science or information science or related field education/experience