Lead Operations Coordinator

As Lead Operations Coordinator at PolyWorks India, you will be responsible for coordinating training, sales support, and administrative operations to ensure the smooth delivery of services while supporting the team and driving process improvements. - Plan and coordinate all training and demo activities for customers and partners across India - Manage the training and demo calendar using the company's CRM system - Organize sessions delivered on-site, in training centers, and online - Assign Application Specialists based on availability, expertise, and location - Communicate schedules and logistics to Application Specialists - Coordinate shipment of training materials - Collect and distribute training certificates - Respond to customer and partner inquiries regarding training offers - Document and improve internal processes, including procedure mapping and revision tracking - Manage employee items such as ID cards and parking passes - Prepare the annual holiday list and update it in SalesForce - Act as liaison between accounting firm and various departments - Coordinate administrative processes related to purchase orders, shipping, logistics, accounting, legal documentation, and key management - Supervise daily tasks and ensure quality of work by the administration team - Distribute workloads effectively and support team members - Conduct regular performance reviews and provide feedback - Coach, assist, and motivate team members - Ensure proper use of available tools and systems - Relevant administrative experience in a professional setting - Advanced proficiency in English and Hindi - Clear communication skills, both verbally and in writing - Strong attention to detail and organizational skills - Ability to manage multiple tasks in a fast-paced environment - Collaboration skills within a team - Experience supervising or coordinating a small team - Proficiency in Microsoft Office tools (Outlook, Excel, Word) - Experience working with CRM platforms like Salesforce - Coordination skills in events and logistics Thank you for your interest in this position. Shortlisted candidates will be contacted.,