Lead - IT Application Support - Powai

Role & responsibilities

• Plan and oversee the implementation of LOS and LMS systems, ensuring end-to-end integration and alignment with project objectives.
• Coordinate with stakeholders and vendors to define project requirements, scope, timelines, and deliverables.
• Collaborate with technical teams to integrate applications like FinnOne, Omnifin, and Karza APIs.
• Drive the preparation of Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) to capture system requirements and design.
• Provide application support for LOS and LMS systems, serving as a primary point of contact for business users.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions or enhancements.
• Ensure timely incident resolution, problem analysis, and troubleshooting to maintain system availability and functionality.
• Monitor system performance, identify areas for improvement, and implement proactive measures to enhance system stability and user experience.
• Collaborate with stakeholders, such as business users, project managers, and vendors, to understand requirements, expectations, and project objectives.
• Coordinate with vendors to integrate their APIs and ensure seamless data exchange between systems.
• Facilitate effective communication and coordination between cross-functional teams involved in the implementation process.
• Provide regular updates on project progress, risks, and issues to stakeholders, managing expectations and fostering transparency.
• Oversee the integration of payment gateways with the LOS and LMS systems
• Collaborate with payment gateway providers to ensure successful integration and transaction processing.
• Monitor payment gateway performance, resolve issues, and implement enhancements as required.