Lead - Hub Operations

Designation : Lead Hub Operations

Location : Mumbai (Thane Kalyan Ulhasnagar Vashi)

Reporting : Regional Manager & Area Manager

Key Responsibilities:

The responsibilities of a Lead Hub Operations (g7) are multifaceted and demand a blend of operational acumen, leadership, and analytical skills. Core duties typically include:

• Operational Excellence:

  Overseeing all hub operations to ensure efficiency, productivity, and adherence to standard operating procedures (SOPs). This includes managing inbound and outbound processes, sorting, and inventory management within the hub.

• Team Leadership and Management:

  Leading and motivating a team of hub executives, associates, and other staff. This involves performance management, training and development, and fostering a positive and productive work environment.

• Performance Monitoring and Analytics:

  Tracking key performance indicators (KPIs) such as on-time delivery, cost per shipment, and error rates. The role requires a data-driven approach to identify areas for improvement and implement corrective actions.

• Cost Management and Optimization:

  Managing the hub's budget, controlling operational costs, and identifying opportunities for cost savings without compromising on quality and speed.

• Vendor and Partner Management:

  Collaborating with third-party logistics partners and other stakeholders to ensure smooth coordination and alignment of operations.

• Problem-Solving and Escalation Management:

  Proactively identifying and resolving operational bottlenecks and handling escalations from customers or internal teams in a timely and effective manner.

• Process Improvement and Innovation:

  Continuously seeking opportunities to improve processes, enhance efficiency, and implement new technologies and best practices within the hub.

• Compliance and Safety:

  Ensuring compliance with all safety regulations and company policies within the hub premises.