Primary Duties & Responsibilities:
Ensures the performance SLA metrics are continuously achieved with regular monitoring, timely resolutions, and proactive capacity planning Acts as an advisor and coordinates with the principal engineer and others to resolve high severity/high priority breakdown incidents across Infrastructure components Improves availability, reliability, and performance of infrastructure components by developing system-level improvements and adopting new processes and solutions Takes ownership of delivering medium to large-scale complex projects requiring capacity upgradation, migration, or integration of new solutions with the least disruption Determines systems specifications, input/output processes, and working parameters for hardware/software compatibility Manages and ensures the completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions Oversees the deployment of infrastructure solutions for installation, upgradation, or improvement of business system solutions Oversees the scheduling, coordination, and completion of all significant planned and emergency maintenance events for all facilities through the enterprise Works with Principal Engineers and other stakeholders to define the success criteria for new and upgrade implementations, and ensures the adherence in deployment, testing, production, and post-production stage of the project lifecycle Prepares and reviews the technical documentation and documentation for the maintenance of the managed systems Evaluates and prioritizes improvement ideas, and makes deployment recommendations to the leadership team Assists Architects in defining key building blocks to conceptualize the future state architecture and in creating a roadmap for deploying the same Collaborates and takes ownership to draw out detailed project plans for migrating to future state architecture while bringing in the bottom-up understanding of constraints, and risks Works on initiatives such as automation and virtualization of servers, networks, and applications to improve the availability of the infrastructure services
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Experience & Educational Requirements:Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 6+ years of directly-related or relevant experience, preferably in IT Infrastructure design.Preferred Certifications:Microsoft IT Certifications e.g. Certified Engineer, Microsoft Certified IT ProfessionalCertified Information Systems Security Professional (CISSP)Application / Infrastructure / Enterprise Architect Training and Certification, e.g. TOGAFCloud Infrastructure Certification e.g. Azure Solution Architect Expert CertificationNetworking, Network convergence & Network Security & Compliance (CCNA) Enterprise IT Certification e.g. CGEITSkills & Knowledge:Behavioral Skills:Conflict ResolutionCreativity & InnovationDecision MakingPlanningPresentation Skills Risk-takingTechnical Skills:Cloud Infrastructure ManagementIT Regulatory Compliance like SOX Compliance Data ManagementData SecurityIT Infrastructure ManagementNetwork Architecture and ManagementService Level MaintenanceTechnical DocumentationTools Knowledge:Citrix technologies like XenDesktop, XenApp, XenServerCloud Computing Tools like AWS, Azure, Google cloudCustomer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales CloudDatabase Software like RDBMS, DB2, Oracle, MS SQLEnterprise Resource Planning (ERP) Systems like Sage, ASW, SAPOperating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Microsoft Office SuiteMiddleware nodes & servers like Websphere, JbossApplication Delivery Controllers like Citrix NetscalerTicket/Complaint Management SystemsVirtualization Tools like VMware, vSphere or MS Hyper-VInternet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
