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WIPRO GE HEALTHCARE PRIVATE LIMITED
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Lead Customer Service Specialist

Lead Customer Service Specialist

WIPRO GE HEALTHCARE PRIVATE LIMITED

8 - 13 years

18 - 20 Lacs

Patna

Posted:1 week ago| Platform:

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Skills Required

Interpersonal skills Customer satisfaction Quality systems Healthcare Customer service Troubleshooting Service quality biomedical Cost control Instrumentation engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Lead Customer Service Specialist, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.

Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms
Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
Incumbent will be based out of Patna and will support Bihar and Jharkhand territory.

Required Qualifications

Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipments like CT, PET CT, MRI, Ultrasound, Vascular and Surgery and Nuclear Medicine
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

Strong oral and written communication skills. Ability to document, plan, market, and execute programs
Candidate has to be flexible to work in any location thats assigned to him/her depending on business requirement.
Sought by others for guidance and advice. Proficiency in English.
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation. Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

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Lead Customer Service Specialist