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Freshworks
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Lead - Customer Onboarding

Lead - Customer Onboarding

Freshworks

9 - 12 years

17 - 18 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Product training Usage Interpersonal skills Analytical SAAS Cloud Presales professional services Troubleshooting Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Position

We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.

Position Deliverables:

Customer-focused approach with strong communication abilities
Translate business needs into product use cases or technical specifications
Configure the Freshworks suite of products according to customer requirements
Quickly learn and adapt to new products or updates to existing products
Use critical thinking and problem-solving skills to exceed customer expectations
Train customers and their teams on daily product use and administration
Document onboarding steps for future reference and smooth transitions to other teams
Demonstrate the ability to multitask, manage multiple projects, and deliver on time
Develop a strong understanding of configuration best practices within the Freshworks suite
Capture and analyse complex technical requirements from customers and design feasible solutions

Qualifications

At least 3 years of experience in the software/tech industry
Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required
Excellent

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Freshworks

Software / SaaS

Chennai

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Lead - Customer Onboarding