Lead CRM, Automation & CC Support Operations

As a Lead: CRM, Automation & CC Support Operations at Angel One, you will play a crucial role in managing end-to-end ownership of CRM systems and outbound contact center tooling. Your responsibilities will include leading support functions such as Training and Quality, collaborating with product and tech teams to streamline the onboarding funnel, and driving operational efficiency at scale. **Roles & Responsibilities:** - Manage CRM workflows, automations, and integrations to ensure seamless operations - Lead and mentor a team of 20-25 members across various support functions - Collaborate with Product/Tech teams to enhance user onboarding funnel KPIs - Drive reporting, process compliance, and performance management to achieve operational excellence **Who you are:** - You have 7-12 years of experience in CRM or support operations - Proficiency in CRM tools such as LSQ/Salesforce, Dialers, and Cloud Telephony - Demonstrated leadership experience with mid-sized teams of 15+ people - Strong cross-functional collaboration skills and analytics orientation **What's in it for You ** - Empowered Growth: Angel One invests in your professional development and empowers you to reach your full potential - Exceptional Benefits: Comprehensive benefits package including health insurance, wellness programs, and learning & development opportunities Join Angel One's team and experience a flat structure that offers ample opportunities for talent showcase and career growth. With a mission to become the No. 1 fintech organization in India, Angel One is committed to unlocking potential and touching a billion lives through innovative fintech solutions powered by AI and Machine Learning. At Angel One, diversity, equity, and inclusion are at the core of our thriving culture. Come be a part of #OneSpace where your individuality is celebrated and embraced.,