Lead Crew Captain

Swiggy

2 - 5 years

6 - 9 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

service delivery operational excellence compliance customer satisfaction social media service desk event planning vendor captain vendor coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle user requests from intake to fulfillment within your assigned service desk (Dining and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home Service assistance).
Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
Customize solutions based on client preferences and context.
Track request status, vendor performance, and user satisfaction metrics.
Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Background for Hiring:

College graduates (MBA, BBA, B.Com, B.Tech, etc.)
2-5 years of experience in one of the listed verticals.
Background in event planning, travel itinerary designing, visa assistance, restaurant onboarding & partnerships, and handling social media for food brands
Excellent communication and coordination skills.
Ability to follow SOPs while thinking creatively for premium service delivery.
Strong vendor interaction or planning background.
Punctuality in working from the office.

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