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Lead Collection Strategy- Micro-finance

0 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

collections mis customer communication data-driven insights digital communication strategies process improvement regulatory reporting collection models collections strategies large data regulatory framework

Work Mode

On-site

Job Type

Full Time

Job Description

  • Opportunity to work with a leading financial institution
  • Opportunity to work directly with the senior management
  • The Role will support the development, optimization, and execution of collections strategies across Unsecured Products.
  • This role is integral in managing vendor and employee incentives, tracking customer communication effectiveness, refining collection models, and creating insightful dashboards for performance monitoring.
  • The position will collaborate closely with the Business Intelligence team and other stakeholders to enhance collections efficiency and ensure the continuous improvement of recovery processes.
  • Develop and implement digital communication strategies (e.g., SMS, email, automated calls) for effective customer engagement during the collections process.
  • Work closely with the Business Intelligence (BI) team to fine-tune and enhance collections models, integrating data-driven insights to improve recovery processes.
  • Identify opportunities for process improvement in collections operations and leverage new technologies or strategies to enhance recovery efforts.
  • Assist in the development and execution of various collections strategies, working closely with cross-functional teams to ensure alignment with business goals.
  • Continuously assess the effectiveness of existing collections tactics and recommend improvements to reduce non-performing assets (NPAs) and increase recovery rates.
  • Regularly evaluate vendor performance to ensure targets are met and recommend adjustments to incentive structures to drive better results.

The Successful Applicant

  • 0 to 15 years of experience in handling the secured/unsecured/MFI product collection strategy
  • Experience with regulatory reporting, particularly in the context of NBFCs in India (e.g., Bureau reporting for OTS, suit cases).
  • Familiarity with collections MIS
  • Knowledge of India's regulatory framework related to collections, such as RBI guidelines and other compliance requirements for NBFCs.
  • Prior working knowledge with Large Data especially with NBFCs

What's on Offer

Opportunity to be a part of a leading NBFC.

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