Lead Calling Executive

About House of Candy

House of Candy is India’s leading brand in premium confectionery, offering a wide range of international candies through retail outlets across malls, airports, and high streets. With an expanding presence and growing franchise network, we’re on a mission to bring smiles to every sweet lover across the country.

Job Summary

We are looking for a Lead Calling Executive to manage incoming lead data from marketing campaigns, handle customer and franchise queries over the phone, and route qualified leads to the appropriate departments. This is a non-field, calling-based role at our Head Office.

Key Responsibilities

• Call potential leads shared by the marketing or business development team (includes franchise inquiries, bulk orders, event-related queries, etc.)
• Explain House of Candy’s business offerings, franchise model, or product details clearly and professionally
• Qualify leads and pass them on to the concerned departments (franchise, sales, logistics, or support)
• Maintain and update lead tracking sheets or CRM entries with follow-up status and remarks
• Handle basic queries over phone or WhatsApp regarding store locations, products, or collaboration opportunities
• Ensure prompt follow-ups and professional communication with all leads
• Coordinate with internal teams for timely responses and customer satisfaction

Requirements

• Strong verbal communication in Hindi and English.
• Confident and polite phone etiquette
• Ability to manage call logs, maintain lead databases, and follow structured call scripts
• Familiarity with Excel, Google Sheets.
• Self-motivated, organized, and target-driven mindset

What We Offer

• Professional yet friendly office environment
• Growth opportunities within franchise & sales operations
• Experience working with a rapidly expanding retail brand

Job Type: Full-time

Pay: ₹9,239.27 - ₹16,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9560708376