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Zendesk
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Lead Business Systems Analyst

Lead Business Systems Analyst

Zendesk

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

saas billing equity salesforce.com system design customer service jira middleware user acceptance testing salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who were looking for

We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What youll be doing

Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems.
Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
Use a combination of standard functionality and custom development to solve business problems, using declarative development.
Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack!
Work in integration between Salesforce and Zuora using Workato middleware.
Work with the Renewals Team to continuously improve the renewals processes;
Work on carrying out Root Cause Analysis for issues that may come up in Production;

What you bring to the role Basic Qualifications:

Bachelor s degree or equivalent work experience and 5+ years Salesforce.com analyst experience.
Salesforce Administrator Certification (ADM 201);
Consistent track record of having hands-on implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover;
Experience managing systems to support enterprise sales organizations;
Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners;
Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation;
Proven hands-on experience with Salesforce CPQ or a similar CPQ system;
Proven knowledge of integration between Salesforce and 3rd party systems using a middleware (MuleSoft, Boomi, Workato, etc.);

Preferred Qualifications:

Salesforce CPQ (or similar) certification
Salesforce Advanced Administrator, Platform Builder, Sales Cloud Consultant certifications;
Experience with Software-as-a-Service (SaaS) based selling models a plus;
Experience with Zuora Billing;
Jira / Confluence experience a plus;
Knowledge of Copado;
Knowledge of Workato (or equivalent);
Experience with Advanced Approvals

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Software Development

San Francisco California

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Lead Business Systems Analyst