Lead Analyst Vendor Management

As a Lead Analyst in Vendor Management at Othain Group, a global IT and BP Solutions and Services Company, you will play a crucial role in delivering exceptional customer care and solutions to clients. With a primary focus on business process and technology management, you will leverage deep process knowledge, targeted analytics, and pragmatic reengineering to provide comprehensive client solutions. Your dedication to enhancing customer relationships and creating value with each interaction is key to our success. Located in Hyderabad, you will be working from 2:30 PM to 11:30 PM, bringing your 3 to 7 years of experience to the table. Your responsibilities will include responding to customer queries promptly and accurately via ServiceNow tickets, processing new supplier creation and update requests in ERPs such as PeopleSoft and Coupa, and utilizing the Vendor Management tool EBX to manage supplier records. Proactive customer outreach, issue resolution, and adherence to standard procedures and guidelines are essential aspects of your role. Additionally, you will be encouraged to think creatively, identify process improvement opportunities, and take ownership of initiatives. To excel in this role, you should possess a Bachelor's Degree and have previous experience in a customer service role. Familiarity with Vendor Management and ERP tools like PeopleSoft, SAP, or Coupa is preferred, along with practical experience using Helpdesk software such as ServiceNow. Effective verbal and written communication skills, strong problem-solving abilities, keen attention to detail, and a knack for identifying errors and inconsistencies are necessary. Proficiency in Excel, excellent multitasking skills, prioritization abilities, and effective time management are also essential for success in this position.,