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Lead Administrator - System & Applications Administration

Lead Administrator - System & Applications Administration

World Courier

2 - 5 years

7 - 11 Lacs

pune

Posted:5 days ago| Platform:

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Skills Required

jms erp application support sap manager quality assurance linux database administration jdbc windows crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

Ensures adequate system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
Acts as a Lead Administrator for various enterprise applications by ensuring timely resolution of system problems and enhancing system functionality
Serves as platform subject matter expert, educating or informing colleagues and customer groups on the capabilities and potential applications of tools and also serves as liaison with IT technical resources
Provides guidance & expertise to Administrators I/II/III to ensure adequate day-to-day end user support for CRM applications to all levels of the organization
Maintains application and platform health, availability, and stability
Works with production team to schedule production release updates and upgrades
Supports integration of changes in test, pre-production, and production environments
Works with production quality assurance/testing team to ensure appropriate level of testing has been completed prior to implementation of change
Ensures the performance and reliability of the systems or applications
Defines procedures and technical design for user access and administration
Monitors and maintains a comprehensive set of performance metrics for all system features
Identifies risk levels and recommends and implements corrective/preventive actions
Maintains history reports, identifies, and addresses re-occurring problems
Counsels users on technology changes that will impact work processes
Prepares documentation for customer support, such as software configurations and network configurations

EDUCATIONAL QUALIFICATIONS:

Bachelor s degree in computer science, Information Technology or any other related discipline or equivalent related experience.

PREFERRED CERTIFICATIONS:

Salesforce Certified Administrator
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified IT Professional
ITIL, ITSM Certifications

WORK EXPERIENCE:

6+ years of directly related or relevant experience, preferably in application support or system/application/database administration.

SKILLS & KNOWLEDGE:

Behavioral Skills:

Conflict Resolution
Creativity & Innovation
Decision Making
Planning
Presentation Skills
Risk-taking

Technical Skills:

Identity & Access Management
Database Administration
IT Support like Software & Hardware Installation, Troubleshooting
Software Validation
Standard Operating Procedure Design
Systems Integration
IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

Software Configuration Management Tools like Ansible, Puppet
Citrix technologies like XenDesktop, XenApp, XenServer
Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
Microsoft Office Suite
Relational Database Management System (RDBMS) Software
Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

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