L&D - Associate/Sr. Associate

Location: Mumbai

Role Summary: Senior Associate, L&D

The Senior Associate L&D acts as a subject matter expert in L&D operations, managing complex training coordination, advanced LMS administration, and reporting. Provides guidance to Associates, liaises with vendors, and supports continuous improvement of learning programs and processes.

Role Responsibilities

• Oversee scheduling and delivery of large-scale or complex training programs.
• Manage and maintain the Learning Management System (LMS), including user accounts, course enrollments, and tracking completion records.
• Assist in the development and distribution of training materials and resources.
• Provide support to trainers and learners, addressing inquiries and resolving issues related to learning programs
• Monitor attendance and participation, generating reports on training metrics and compliance
• Maintain accurate records of employee training, certifications and development activities
• Vendor coordination and management
• Generate and analyze reports on training participation, completion rates, and compliance metrics.
• Provide guidance and troubleshooting support to trainers, learners, and Associates.
• Collaborate with HR and business leaders to align learning activities with organizational needs.
• Manage vendor relationships, ensuring quality and timely delivery of external training solutions.

Qualification

• 1–5 years of experience in L&D operations or HR systems support.
• Bachelor’s degree (Any Stream)
• Demonstrate ability and integrity when working with confidential data
• Good communication (verbal and written), organizational, and coordination skills
• Strong service orientation with demonstrated desire and willingness to serve the team and its customers
• Ability to take initiative; be proactive without waiting for direction; strong sense of personal

accountability

• Familiarity with Learning Management System (e.g. SAP SF)