LA/VDI - Citrix/L3

Minimum 7 years of experience in remote infrastructure management
6+ years working experience supporting both Desktop and Server virtualizationProficient and working experience in Citrix XenApp & Xendesktop, Xen Server implementation and configurationShould possess knowledge in troubleshooting and resolving issues in Enterprise Citrix environment including Web interface, Application enumeration and performance issues, printing and provisioning.Responsible for resolving all technical incidents escalated by the L-2 team Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency ChangesParticipate in Problem Management review meetings and provide root cause analysisAbility to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implementedResponsible for SLA compliance & Availability of ServicesShould possess work experience on migration/upgradation projects Ability to publish applications in presentation server and test the application for connectivityCommunicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL processTechnical Certification a must on CitrixPossess ITIL certificationOn call schedule and week end change schedule participationFlexible to work on 24/7 rotational shiftsThe VDI Engineer will be responsible for providing advanced technical support, troubleshooting, and operational management of our Virtual Desktop Infrastructure (VDI) environment. This role requires a strong understanding of VDI technologies (e.g., Citrix, VMware Horizon, Azure Virtual Desktop), underlying virtualization platforms, and related infrastructure components. The L2 VDI Engineer will ensure the stability, performance, and availability of virtual desktops and published applications for end-users, resolving complex incidents, and contributing to continuous service improvement.Key Responsibilities:Incident Resolution & Advanced TroubleshootingAnalyze logs, performance metrics, and system data to identify root causes of recurring VDI problems.VDI System Administration & Maintenance:Services/MCS, Workspace Environment Management).Manage and maintain master images (golden images) Oversee user profile management solutions Implement and manage VDI policies via Group Policy Objects (GPOs) and VDI-specific management consoles.Monitor VDI infrastructure health, resource utilization, and user experience metrics.